Return Policy

Last updated: May 2026

At Illustreta Girl, every product is carefully handmade, customized, and packed with love.

Because of the handmade and made-to-order nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please read the following carefully before purchasing.

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1. No Returns or Exchanges

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection

  • Minor color differences due to screen settings

  • Personalized or custom-made items

  • Incorrect shipping information provided by the customer

All sales are considered final.

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2. Damaged or Incorrect Items

If you receive:

  • a damaged item

  • or the wrong product

please contact us within 3 days of delivery with:

  • your order number

  • clear photos of the product

  • photos of the packaging

Once reviewed, we may offer a replacement or appropriate solution depending on the issue.

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3. Shipping Issues

Illustreta Girl is not responsible for:

  • shipping delays caused by courier services

  • lost or delayed packages after dispatch

  • customs delays for international orders

Delivery times are estimates and may vary depending on location and courier conditions.

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4. Handmade Product Disclaimer

As our products are handmade, slight variations in:

  • color

  • print placement

  • finish

  • sizing

may naturally occur and are not considered defects.

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5. Contact Us

If you have any concerns regarding your order, please contact us through our store contact page or official social media accounts.

Thank you for supporting Illustreta Girl ♡