Terms & Conditions

[1:27 am, 26/05/2026] Ajeeba UAE: Last updated: May 2026

Welcome to Illustreta Girl. By accessing our website and purchasing from our store, you agree to the following terms and conditions. Please read them carefully before using our website.

1. General Information

Illustreta Girl is a small creative business offering handmade and custom-designed products including sticker sheets, stationery, bookmarks, art prints, sublimated mugs, tumblers, coasters, and other lifestyle items.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time.

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2. Products

All products are designed and created with care. Due to the handmade and customized nature of some items:

* Slight variations in color, print placement, or finish may occur.
* Colors may appear slightly different depending on screen settings.
* Handmade items may contain small imperfections that do not affect usability.

These variations are considered normal and are not treated as defects.

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3. Orders

Once an order is placed, you will receive a confirmation email.

We reserve the right to:

* Cancel or refuse any order if necessary
* Limit quantities purchased per customer
* Refuse orders suspected of fraud or misuse

Please ensure your shipping address and contact details are correct before placing an order.

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4. Payments

All prices are listed in the selected store currency.

Payments are securely processed through trusted payment providers available on our store. We do not store your payment information.

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5. Shipping & Delivery

Processing times may vary depending on product type and order volume.

Estimated delivery times are not guaranteed and may be affected by:

* Customs delays
* Courier delays
* Public holidays
* Weather or unforeseen circumstances

Illustreta Girl is not responsible for delays caused by shipping carriers after dispatch.

Customers are responsible for providing accurate shipping information.

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6. International Orders

International customers may be responsible for customs duties, taxes, or import fees charged by their country.

These charges are not included in the product or shipping price.

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7. Returns & Refunds

Due to the handmade and custom nature of our products, we do not accept returns or exchanges unless:

* The item arrives damaged
* The wrong item was sent

If there is an issue with your order, please contact us within 3 days of delivery with clear photos of the item and packaging.

We do not offer refunds for:

* Minor color differences
* Change of mind
* Incorrect addresses provided by the customer
* Delays caused by shipping carriers

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8. Intellectual Property

All artwork, illustrations, product designs, photos, logos, and content on this website are the property of Illustreta Girl.

You may not:

* Copy
* Reproduce
* Resell
* Distribute
* Modify

any content or designs without written permission.

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9. Product Care

Customers are responsible for following proper care instructions for mugs, tumblers, stickers, and other products.

Improper handling or misuse may reduce product lifespan.

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10. Limitation of Liability

Illustreta Girl shall not be held liable for:

* Indirect or incidental damages
* Shipping delays
* Lost packages caused by carriers
* Misuse of products

Our maximum liability shall not exceed the purchase price of the product.

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11. Contact Information

For questions regarding these Terms & Conditions, please contact us through our store contact page or official social media accounts.

Thank you for supporting Illustreta Girl ♡
[1:32 am, 26/05/2026] Ajeeba UAE: Refund & Return Policy

At Illustreta Girl, all products are carefully handmade and packed with love.

Due to the handmade and custom nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed.

However, if you receive:

* a damaged item
* or the wrong product

please contact us within 3 days of delivery with clear photos of the issue, and we will review the case.

Please note:

* Minor color differences caused by screen settings are not considered defects.
* We are not responsible for incorrect addresses entered by customers.
* Shipping delays caused by courier services are beyond our control.